Can be accepted in the event that you contact me within 14 days of receiving the product. Items will only be exchanged for products that are available in stock. If the new item is of a higher value I will invoice you for the remaining balance before postage. If exchange is made of a lower valued item the difference will not be returned to you.
As my jewellery is often made especially for your order refunds are not accepted in the case that you no longer want the item. In the unlikely event that the goods are faulty, damaged or not the item that you ordered, returns will be accepted. This must be communicated to me within 7 days upon receipt of your purchase. *Wilful, malicious damages or negligence will void any rights you have to a refund or exchange.*